Pocket Agent App for State Farm
State Farm's R&D team hired us to help them reimagine their Pocket Agent app for iOS and Android. The existing app housed a jumble of offerings including banking and insurance. They wanted new feature concepts, an improved information architecture, and a recommendation about whether to "Bundle" or "Unbundle" their product's offerings.
To meet a 1 month timeline, the team spent 2 days onsite conducting a client kickoff and stakeholder workshop. We established requirements and success criteria, and extracted domain expertise. A series of fun brainstorming exercises got us started on feature concepts and established an early draft of the product vision.